log in error. HELP ???

  • User_58758
    23rd Aug 2012 Member 0 Permalink

    i tried to log in to tpt but it says error: username or password incorrect

    but i tried to log in to the website and it work fine then i retried tpt and then BOOM error

    firewall settings are all perfect

    i triple checked if i wrote the log in info wrong but it was 100% correct

    HELP!!!!!

  • grandmaster
    23rd Aug 2012 Member 0 Permalink

    Try redownloading it and then login

  • jacob1
    23rd Aug 2012 Developer 0 Permalink
    I got this from the FAQ:

    I've registered on the website, but I cannot login.
    If you're told your username or password is incorrect, it may be that you registered with a username that is not compatible with the Powder Toy. To keep usernames readable, only alpha-numeric (as well as '-' and '_') characters are allowed in usernames, any other characters in your username are replaced with a hyphen ('-'). Try using your adjusted username to log in. Other common issues are: Your password may have characters that you cannot correctly enter into the Powder Toy, in which case, you should change your password on the website in your profile; You may not have typed your username or password correctly (they are case sensitive). Another rare but possible issue is that the username or password is too long to be entered in the game login screen.

    That might help. Whatever that '-' in your username is, is probably the problem. (or maybe not, it looks like you have logged in before, since you already have saves)
  • User_58758
    23rd Aug 2012 Member 0 Permalink

    nope still doesn't work :'(

  • jacob1
    23rd Aug 2012 Developer 0 Permalink
    @User_58758 (View Post)
    Try changing your password on the website, to something with only a-z, A-Z, and 0-9 in it, or just try changing your password to see if your old password still works. It might have gotten changed somehow, or you just forgot it. If none of this works, or your password was changed, try asking Simon for help, he might be able to find/fix the problem.
    Edited once by jacob1. Last: 2nd May 2019
  • User_58758
    23rd Aug 2012 Member 0 Permalink

    im asking simon thx for ur help

    by the way how do i contact simon, he has no contact info

  • jacob1
    23rd Aug 2012 Developer 0 Permalink
    @User_58758 (View Post)
    Send him a pm (conversation). There is a button on his profile to do that. link
    Edited once by jacob1. Last: 2nd May 2019
  • User_58758
    24th Aug 2012 Member 0 Permalink

    HEY!!!

    i tried it today [next day] AND IT WORKED

    must have been a glitch

    thanks for all ur help but i wont be contacting simon

    i hate glitches

  • Thrax
    22nd Oct 2012 Member 0 Permalink

    Same thing happened to me. Funny thing, right password; the username was case-sensitive.